Job Position - National Logistics & Customer Service Manager
Function - Supply Chain
Report to - Head – Planning & Logistics
Supervise - Primary Logistics Manager, Warehouse Operations Manager, Customer service manager
Location - Head Office – Gurgaon
Purpose
To lead the end-to-end logistics and customer service operations, driving service excellence for Traditional Trade, Modern Trade, E commerce and Quick Commerce platforms. The role focuses on high-velocity fulfillment, cost-to-serve optimization, and inventory accuracy across a national multi-DC network
Logistics Operations
Lead End to End Logistics Operations including Freight-In, Freight-Out & Warehousing operations
Logistics Cost as % of sales revenue
Logistics Cost budget
Planning & control
Annual Logistics Budget & Deviation Report
Network optimization and evolution
Annual review of logistics network for optimization
3-Year & 5-year logistics network planning in line with business realties & growth
Vendor Management
Contract renewals / recent vendor onboarding before contract expiry of current vendors




Negotiate and manage contracts with national transporters and 3 PL partners to ensure seamless operations including scalability during peak seasons
Process standardization & compliance
Regulatory compliance and QMS adherence at DCs
Ensure modern regulatory compliant infrastructure and proper inventory upkeep at DCs, implement QMS
Inventory accuracy at depots
Inventory accuracy, No SLOB creation due to dispatch non-compliance of FIFO
Improve processes to ensure adherence to FIFO in line with shelf-life requirements of different channels/accounts, Strengthen put-away and pick operations at depot
Data-Driven Decision Making
Development of real-time KPI dashboard(s)
Use SAP/ERP/WMS tools to monitor real-time dashboards for inventory aging, freight costs, and customer fill rates
Order-to-Cash
Error free order processing for alternate channels
Streamline central order processing for high volumes of POs across alternate

📌 National logistics (Gurugram)
🏢 BRILLON CONSUMER PRODUCTS
📍 Gurugram