This job is with Aristocrat, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. As a People Partner, Associate II within People & Culture (P&C;), you will play a key role in improving employee support and service delivery. This role suits passionate individuals dedicated to using modern technology to transform P&C; functions and employee experiences Top 3 Core Competencies: Customer Service Excellence & Communication Process Execution & Case Management Discipline Digital & Continuous Improvement Mindset (AI-Enabled) About the Role: What You'll Do Deliver outstanding customer support when responding to P&C; questions from employees, P&C; business partners, and managers through various intake channels including email, chat, phone, and AI-powered service platforms. Resolve inquiries accurately and timely by accessing knowledge guides and information in multiple HR systems, including chatbot and AI-assisted knowledge tools where applicable. Support your assigned region,



working within the relevant shift pattern and hours to provide support to your stakeholders accordingly. Apply a case tool to capture all inquiries, customer information, case data, and updates. Communicate the resolution to the requestor or bring up more complex issues to the appropriate team. Process transactions by collecting required information from the employee, manager, or P&C; or equivalent experience. Effectively communicate P&C; policies and programs while explaining sophisticated subjects in a transparent and user-friendly way. Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs). Update the conversation and resolution provided on the helpdesk tool. Support adoption and day-to-day use of AI-powered service tools and chatbot solutions to improve response quality, consistency, and speed. Identify common inquiry themes and contribute to chatbot

📌 People Partner, Associate II (Noida)
🏢 Aristocrat
📍 Noida