Job Description
Key Responsibilities
n
- n
- Oversee the day-to-day operations of the Front Office, ensuring smooth and efficient functioning of the department.n
- Ensure exceptional guest service and maintain high standards of guest satisfaction throughout the guest journey.n
- Supervise and guide the Front Office team, including Duty Managers, Guest Relations, Front Desk, Bell Desk, and Airport Representatives.n
- Monitor arrivals, departures, room allocations, VIP movements, special requests, and guest preferences.n
- Handle guest feedback, complaints, and service recovery effectively and ensure timely resolution.n
- Coordinate closely with Housekeeping, F&B;, Engineering, Security, and other departments to ensure seamless operations.n
- Monitor room inventory, occupancy, room status, and operational requirements in coordination with the Rooms Division team.n
- Ensure compliance with hotel policies, SOPs, brand standards, and statutory requirements.n
- Drive upselling opportunities and support the achievement of departmental revenue targets.n
- Conduct regular briefings,



training, coaching, and performance discussions with team members.n
- Ensure accurate handling of cash, billing, deposits, and other Front Office financial procedures.n
- Maintain proper records and reports related to Front Office operations.n
- Support the team during high-occupancy periods, VIP stays, conferences, and large-scale events.n
- Ensure adherence to safety, security, hygiene, and emergency procedures within the department.n

nKey Competencies
n
- n
- Strong leadership and people-management skills.n
- Excellent communication and guest-handling abilities.n
- Strong operational knowledge of Front Office functions.n
- Problem-solving and decision-making skills.n
- Valuable understanding of PMS and hotel operating systems.n
- Ability to work effectively under pressure in a fast-paced luxury hospitality environment.n
- Strong attention to detail and service orientation.

📌 Front Office Manager (Lapkaman)
🏢 The Leela Gandhinagar
📍 Lapkaman