Job Position - National Logistics & Customer Service Manager
Function - Supply Chain
Report to - Head – Planning & Logistics
Supervise - Primary Logistics Manager, Warehouse Operations Manager, Customer service manager
Location - Head Office – Gurgaon

Purpose
To lead the end-to-end logistics and customer service operations, driving service excellence for Traditional Trade, Up-to-date Trade, E commerce and Quick Commerce platforms. The role focuses on high-velocity fulfillment, cost-to-serve optimization, and inventory accuracy across a national multi-DC network

Logistics Operations
- Lead End to End Logistics Operations including Freight-In, Freight-Out & Warehousing operations
- Logistics Cost as % of sales revenue

Logistics Cost budget
- Planning & control
- Annual Logistics Budget & Deviation Report

Network optimization and evolution
- Annual review of logistics network for optimization
- 3-Year & 5-year logistics network planning in line with business realties & growth

Vendor Management




- Contract renewals / new vendor onboarding before contract expiry of current vendors
- Negotiate and manage contracts with national transporters and 3PL partners to ensure seamless operations including scalability during peak seasons

Process standardization & compliance
- Regulatory compliance and QMS adherence at DCs
- Ensure modern regulatory compliant infrastructure and proper inventory upkeep at DCs, implement QMS

Inventory accuracy at depots
- Inventory accuracy, No SLOB creation due to dispatch non-compliance of FIFO
- Improve processes to ensure adherence to FIFO in line with shelf-life requirements of different channels/accounts, Strengthen put-away and pick operations at depot

Data-Driven Decision Making
- Development of real-time KPI dashboard(s)
- Use SAP/ERP/WMS tools to monitor real-time dashboards for inventory aging, freight costs, and customer fill rates

Order-to-Cash
- Error free order processing for alternate channels
- Streamline central order processing

📌 National Logistics (India)
🏢 Brillon Consumer Products (Formerly known as SC Johnson
📍 India