About Thalamus AIThalamus AI is an AI-native RFP & Proposal Operating System built for enterprise bid and proposal teams. It brings RFP response writing, proposal and bid management, SME collaboration and proposal knowledge into one connected workspace.

We work with enterprise customers across North America on high-stakes proposal and revenue workflows.

Why This Role MattersThis is not a typical customer support internship. You’ll work closely with our Customer Success team and founders to help enterprise customers in the US and Canada adopt Thalamus AI in their real workflows.

You’ll participate in customer conversations, onboarding, implementation, adoption and feedback - while working closely with Sales, Product and Engineering.

For someone early in their career, this is an opportunity to get hands-on exposure to enterprise SaaS, AI products and North American customers from day one.

What You'll Do
- Work with US, UK and Canadian enterprise customers across onboarding, implementation and ongoing adoption
- Join customer calls and help track requirements,



action items and follow-ups
- Understand how proposal and bid teams work and help customers configure Thalamus AI around their workflows
- Help drive adoption across live RFP and proposal processes - not just feature usage
- Support customers during important RFP and proposal cycles
- Track customer usage, engagement and product feedback
- Coordinate with Product and Engineering teams on customer requirements and issues
- Help create onboarding material, customer documentation and success updates
- Identify opportunities to improve customer experience and adoption
- Gradually take ownership of customer initiatives as you ramp up

What We're Looking For
- Solid written and verbal communication skills
- Comfortable communicating with enterprise customers in the US and Canada
- Structured, organized and strong at follow-through
- Ability to understand customer workflows and business problems, not just software

📌 Customer Success Intern (India)
🏢 Thalamus AI
📍 India