Job Description
???? We’re Hiring – SMB Hardware Sales Advocate
nWe are looking for an experienced SMB Hardware Sales Advocate to handle business customers, identify their requirements, and drive direct sales of Microsoft commercial hardware and software solutions.
nLocation: Bangalore
nExperience: 2+ Years
nWork Mode: WFO
n⏱️ Shift: Rotational Shifts
n???? Joining: Immediate Joiners Preferred
nMust-Have Skills
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- Sales / Telesales experiencen
- SMB / Commercial Customer Handlingn
- Inbound Voice & Chat Supportn
- Direct Sales & Sales Conversionn
- Customer Need Identification & Probingn
- Objection Handling & Negotiationn
- CRM / Sales Toolsn
- Solid Verbal & Written Communicationn
- Customer Experience & Relationship Managementn

nKey Responsibilities
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- Handle inbound calls and chats from SMB/business customers.n




- Understand customer requirements and identify sales opportunities.n
- Drive sales of Microsoft commercial hardware and software solutions.n
- Handle customer queries, objections, and purchase-related concerns.n
- Achieve sales, revenue, conversion, and customer satisfaction targets.n
- Maintain accurate customer and sales information in CRM.n
- Share Voice of Customer/Business feedback for process improvement.n

nPreferred
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- Experience in Technology / 3C Product Sales n
- Knowledge of Microsoft Products, Office, Excel, Outlook & Hardware n
- Ability to influence decision-makers and build trusted customer relationships.n

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📌 SMB Hardware Sales Advocate (Bengaluru Urban)
🏢 Innova ESI
📍 Bengaluru Urban