Job Description
Job Summary: We are seeking a highly experienced Service / Project Manager with over 10+ years of IT experience, including 8+ years in managing ETL operations projects specifically within the Medical and Pharma domain. The ideal candidate will possess a deep understanding of ITIL (ServiceNow) processes, a proven track record in driving transformation projects in the pharmaceutical sector, and expertise in ETL and incentive compensation operations.
nKey Responsibilities:
n# Manage and oversee operations projects within the Medical and Pharma domain, ensuring alignment with business objectives.
n# Implement ITIL best practices to enhance operational efficiency and service delivery.
n# Lead transformation initiatives in the pharma domain, focusing on process improvement and innovation.
n# Identify and implement relevant KPIs to effectively measure the performance of operations teams.
n# Ensure 24x7 operational support and service delivery, adhering to established SLAs.
n* Able to identify and address project risks at initial to avoid conflicts with stakeholders.




n* Extensive in driving automations to reduce manual activities or process optimization. Collaborate with respective stakeholders to plan and resolve any blockers in driving the CSIs / automation ideas.
n# Conduct regular business reviews (weekly, monthly, and quarterly) with stakeholders to assess performance and address challenges.
n# Proactive in project governess and conducting internal projects reviews on regular basis to ensure ops quality
n# Experience in managing demanding and business critical projects.
n# Collaborate with cross-functional teams to drive project success and maintain high levels of customer satisfaction.
n# Ensuring regular updates of knowledge articles and their relevance in ops.
nQualifications:
n# 10+ years of experience in IT, with at least 8 years managing projects preferably in the Medical and Pharma domain.
n# Robust understanding of ITIL processes

📌 Service Delivery (Pune)
🏢 Nagarro
📍 Pune