Job Description
Job Title: Front Desk Receptionist
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nOrganization: Dr. Dudhbhate Netralay & Retina Center
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nLocation: Manik baug, Near Indian oil petrol pump, Sinhgad road, Pune
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nEmployment Type: Full time
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nAbout Us : Dudhbhate Netralay & Retina Center is a multi-branch eye care hospital committed to delivering high-quality ophthalmic care with warmth and efficiency. We are looking for a receptionist who can be the welcoming first point of contact for our patients.
nRole Overview: The Receptionist will manage the front desk operations, greet and assist patients, handle appointment scheduling, and ensure a smooth, calm, and professional patient experience from arrival to departure.
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nKey Responsibilities
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- Greet patients warmly and guide them through the check-in processn
- Schedule, confirm, and reschedule appointments using the hospital's software systemn
- Answer phone calls and respond to patient queries in a clear, polite mannern
- Maintain patient records and update information accurately in the systemn
- Coordinate with doctors,



technicians, and other staff to ensure timely patient flown
- Handle billing/registration entries and basic cash/payment coordination as requiredn
- Manage patient queues and waiting areas to minimize discomfort or confusionn
- Address patient concerns calmly and escalate issues to the appropriate department when neededn
- Maintain a clean, organized, and welcoming reception arean

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nRequired Skills
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- English: Good spoken and written English for smooth communication with patients and staffn
- Computer Skills: Comfortable using hospital management/registration software, MS Office (Word, Excel), email, and basic data entryn
- Convenience-Oriented Service: A patient-first attitude — proactively making the visit easy and hassle-free for patients and their familiesn
- Calm & Communication: Ability to stay composed under pressure (busy hours, anxious or frustrated patients) while communi

📌 Front Desk Receptionist (Pune)
🏢 Dudhbhate Netralay
📍 Pune