Job Description
Job Title - Yardi Helpdesk Location - Ahmedabad, Gujarat Mode - Onsite (Work from office) About the Company: Relay Human Cloud is a young & dynamic company that helps some of the top US-based companies to expand their team internationally. Relay is a truly global company having its operations in US, India, Honduras, and Mexico (We are also adding a few more countries soon). Our core focus is to enable companies to connect with the best international talent. Relay helps its clients in majorly following areas: Accounting & Finance, Administration, Operations, Space Planning, Leasing, Data Science, Data Search, Machine Learning and Artificial Intelligence etc. Relay India operates from Ahmedabad and Vadodara offices. The principals and founders of Relay Human Cloud have been focused on delivering high-quality operations in cutting-edge companies for their entire careers. Job Summary: We are looking for Yardi Helpdesk professionals with solid Yardi system knowledge and experience in troubleshooting user issues.



Ideal candidates have prior Yardi technical support experience or an accounting background with exposure to Yardi application or tech support. Excellent communication skills with both technical and non-technical users are essential. Responsibilities: Tier 1 — Initial Support • Serve as the first point of contact for Yardi-related questions and support requests • Provide guidance on navigation, password resets, and other basic functionality issues • Log, track, and escalate unresolved issues to higher tiers Tier 2 — Advanced Support • Troubleshoot and resolve more complex issues within Yardi modules (Commercial, Residential, PayScan, Voyager, etc.) • Analyze system or configuration errors and provide user training as needed • Collaborate with internal teams to ensure system efficiency and data accuracy Tier 3 — Specialized Support • Address advanced or recurring technical problems that require deep Yardi expertise • Perform detailed system diagnos

📌 Yardi Helpdesk Specialist (Ahmedabad)
🏢 RHC India
📍 Ahmedabad