Experience: 9 -12 Years

Location: Bangalore, Hyderabad, Chennai, Mumbai, Pune, Ahmedabad, and Coimbatore

Work Mode: Hybrid (2 days work from office is mandate)

Notice: Immediate

Shift: 2 PM to 11 PM IST

L1 Interview: In-person (mandate)

Please find below the JD.

We are looking for a Senior Salesforce Consultant / Salesforce Engineer to support a large-scale Customer Success transformation initiative involving the consolidation of customer success teams and processes across multiple acquired organizations onto a common platform and operating model.

The Salesforce Consultant will bring deep Salesforce platform expertise to the discovery team, supporting requirements gathering, assessment of the existing Salesforce environments, data/process analysis, and evaluation of Salesforce as a potential target platform.

Key Responsibilities
- Participate in business and technical discovery sessions with Customer Success stakeholders and teams across acquired organizations.
- Understand and document current-state customer success processes, workflows, data structures, and platform usage.




- Assess existing Salesforce environments, including:
- Salesforce data model and objects
- Configuration and customization
- Workflows, automation, and business rules
- User roles, profiles, permissions, and security
- Integrations with other enterprise platforms
- Data quality, duplication, and dependencies
- Custom applications/components where applicable
- Work with cross-platform teams to understand how Salesforce data and processes interact with Atlassian/Jira Service Management and ServiceNow.
- Identify Salesforce capabilities that can support the desired future-state customer success operating model.
- Evaluate gaps between current Salesforce capabilities and business/functional requirements.
- Provide recommendations on platform fit, configuration vs. customization, data migration, integrations, and target-state architecture.
- Contribute to the assessment of Salesforce as a p

📌 Lead Salesforce Solutions Specialist (Hyderabad)
🏢 221 B Baker ST
📍 Hyderabad