Job Description
Job Title
nDigital Product Lead - Vehicle Finance
nLocation
nChennai (Preferred), Gurgaon, Mumbai
n

nRole Overview
nWe are seeking an experienced and highly driven Product Lead to own the end-to-end digital customer experience for Vehicle Finance products across Two-Wheeler (2W), Passenger Vehicle (PV) and other vehicle financing journeys.
nThe role will be responsible for defining the digital product vision, designing best-in-class customer journeys, driving Salesforce LOS transformation initiatives, implementing AI-led customer experiences, and leading cross-functional teams to deliver business outcomes. The incumbent will act as the single point of ownership for product roadmap execution, governance, compliance adherence, stakeholder management, and delivery excellence across the Vehicle Finance ecosystem.
nThis is a leadership role requiring solid product management capabilities, deep understanding of vehicle finance processes, experience in Salesforce implementations, and the ability to manage large-scale transformation programs involving business,



technology, operations, credit, risk, compliance, and external partners.
n

nKey Responsibilities
nDigital Product & Customer Experience
n
- n
- Define and own the digital product roadmap, and customer experience for Vehicle Finance productsn
- Design and continuously enhance customer journeys across sourcing, onboarding, credit underwriting, approval, disbursement, servicing, collections, and renewalsn
- Drive customer-centric journey transformation using data-driven decision making and journey analyticsn
- Conduct regular competition benchmarking and market scans to identify emerging trends, innovations, and best practicesn
- Identify opportunities for simplification, digitization, automation, and straight-through processingn
- Champion AI-led experiences, GenAI use cases, intelligent automation, predictive analytics, and conversational experiences across customer and operational

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