Job Description
We have exciting opportunities for the role of Customer Service Manager Health Management
nLocation: Indore
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nInterested candidate can share resume [email protected] with Customer Service Manager Health Management subject line and share below details.
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nCurrent Salary
nExpectation
nNotice Period
nEducation (Full Time / part Time)
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nThe Doctor will interact directly with customers seeking medical clarity on diagnoses, treatment plans, and procedures. The role involves providing unbiased medical guidance, helping customers understand their health conditions, and supporting them in making informed decisions. This position is focused on telephonic consultations and forms an essential part of the insurer’s customer support and service assurance model.
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nKey Responsibilities
n1. Customer Interaction & Medical Guidance
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- Handle inbound calls from customers requesting a second medical opinion.n
- Review medical documents, reports, prescriptions, and diagnostic findings shared by customers.n
- Provide explicit, accurate,



and ethical medical advice to help customers understand their diagnosis and treatment options.n
- Offer guidance on alternative treatments, specialist referrals, and clinical pathways when relevant.n
- Maintain empathy, respect, and professionalism in all customer interactions.n

n2. Clinical Assessment & Documentation
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- Document all customer interactions, medical assessments, and advice provided in the system.n
- Summarize key clinical observations and recommendations in easy‑to‑understand language for customers.n
- Identify cases that require escalation to senior medical experts or specialized departments.n
- Ensure medical records are handled with utmost confidentiality and comply with data-protection guidelines.n

n3. Coordination & Collaboration
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- Work closely with internal teams such as Claims, Customer Support, and Medical Underwriting for medical clarification.n
- Prov

📌 Customer Service Manager Health Management (Indore)
🏢 ICICI Lombard
📍 Indore