Job Description
Job Title :Customer Support Executive (Voice Process)
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nShift time : 6 days a week, 1 rotational week off (Day shift )
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nFor the below locations :
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n1)1-8-371, Gowra Trinity, Chiran Fort Lane, SP Road, Circle 22, Begumpet, Hyderabad, Telangana 500003
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n2)Raheja mind space building No NPC 2, Building no 17, Pocharam, Hyderabad, 500088 Landmark: Near Sanskruti Township.
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n3)4th Floor, Omega-C Block Divyasree Building, Hitech City Rd, Hyderabad, Telangana 500032
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n 4)Conneqt Business Solutions Ltd, Mahatma Gandhi Rd, Hyderbasthi, Rani Gunj, Secunderabad 500003
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nDescription:
nCustomer Care Specialists are responsible for managing inbound calls from customers regarding a wide range of banking products and services. They respond to inquiries, resolve issues, and ensure high levels of customer satisfaction through professional communication and service delivery.
nThe role also includes identifying customer needs, cross-selling relevant products, and maintaining accuracy and service quality in every interaction.




nSpecialists must possess excellent communication abilities, a robust grasp of customer handling, and the capability to manage both service and sales conversations effectively.
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nKey Responsibilities
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- Handle inbound customer calls and provide accurate information regarding banking products and services.n
- Clarify customer queries and determine appropriate solutions.n
- Research, troubleshoot, and resolve issues efficiently.n
- Escalate unresolved queries to the appropriate department when needed.n
- Complete transactions and maintain accurate documentation.n
- Cross-sell suitable banking products based on customer requirements.n

nEducation
nIntermediate /Diploma /Graduates are eligible to apply
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nB. Tech Graduates kindly dont apply
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nRequired Skills & Competencies
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- SVAR Score: 50 & aboven
- Excellent verbal communication in English & Hindin
- Regional language proficiency p

📌 Customer Support Executive (Hyderabad)
🏢 GlobalFlex HR Private
📍 Hyderabad