Systems Engineer (IT Helpdesk Engineer)

Job Details

- Employment Type: Full-time | Permanent
- Work Mode: 100% Remote
- Shift: Rotational Shifts

Role Overview

We are looking for a skilled Systems Engineer (IT Helpdesk Engineer) to provide technical support, troubleshoot IT issues, and ensure smooth day-to-day IT operations for end users.

Required Skills & Qualifications

- 25 years of experience in IT Support / Service Desk roles
- Strong English communication and customer service skills
- Willingness to work in rotational shifts
- Hands-on experience in remote end-user support
- Strong hands-on knowledge of Windows OS (required)
- Basic knowledge of Microsoft 365 / Office 365
- Experience with Active Directory, Group Policy, and Microsoft 365 administration
- Working knowledge of networking fundamentals:



TCP/IP, DNS, DHCP, and VPN
- Good knowledge of ITIL v4 and ITIL framework
- Experience using Helpdesk / Service Desk tools such as ManageEngine or similar ticketing systems
- Basic scripting knowledge in PowerShell or Bash is a plus
- Good understanding of hardware troubleshooting, including desktops, laptops, and printers
- Ability to prioritize and manage multiple tickets/incidents simultaneously

Preferred / Nice-to-Have

- ITIL Foundation certification
- CompTIA A+, Network+, or Security+
- Microsoft Certified: Up-to-date Desktop Administrator / MD-102

📌 Systems Engineer (IT Helpdesk Engineer) (Ahmedabad)
🏢 People Tree
📍 Ahmedabad