Key Responsibilities

- Investigate and resolve application support tickets and incidents.
- Troubleshoot REST APIs, integrations, and customer onboarding issues.
- Validate and analyse API requests/responses using Insomnia.
- Troubleshoot authentication and authorization issues involving OAuth2, OIDC, SAML, and SSO.
- Analyse application, API Gateway, CloudWatch, and platform logs.
- Perform SQL queries for production data validation and troubleshooting.
- Support customer onboarding and integration validation activities.
- Participate in major incident bridges and technical investigations.
- Execute release smoke testing and post-deployment validation.
- Work directly with Engineering teams to evaluate defects, validate fixes, and verify production readiness.
- Maintain runbooks, SOPs, knowledge articles, and known error documentation.
- Participate in rotational support coverage including evenings, weekends, and on-call support as required.




- Ensure accurate and timely ServiceNow ticket updates.
- Support problem management and recurring incident reduction initiatives.

Required Qualifications

- 3-5 years of experience in Application Support, Production Support SaaS Support, or Operations Engineering.
- Experience supporting APIs and integrations in a production environment.
- Experience collaborating directly with Software Engineering teams.
- Experience supporting enterprise SaaS applications.

Preferred Qualifications

- Experience supporting SaaS applications in a production workplace.
- Familiarity with monitoring and observability tools.
- Understanding of healthcare technology, EDI transactions, or payer-provider integrations.
- Experience working with global support teams and customers.

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📌 Application Support Engineer (Bengaluru)
🏢 Naukri e-Hire
📍 Bengaluru