Customer Relations Executive / Senior Executive - Mumbai 1 1

Customer Relations Executive / Senior Executive - Mumbai 1 1

22 Sep
|
Bureau Veritas
|
Mumbai

22 Sep

Bureau Veritas

Mumbai

Purpose of Position

- The job incumbent is responsible for Audit Scheduling and Contract Administration for all the schemes
- The position performs in line with the Bureau Veritas Quality Assurance System, including the BV Code of Ethics and the BV Group policy

. Major Responsibilities

- Audit Scheduling in coordination with the client keeping in mind the requirements of ISO 17021:2011.
- Scheme specific audit schedule management using tools such as Siebel and ACTIS.
- Contract Administration to ensure correct & updated information of clients in SIEBEL.
- Monitoring Scheduling Performance through SAS Portal [Management Information System Portal]

. Criteria for Performance Evaluation (KPIs)

- 3 months Advance Audit Scheduling
- Compliance to the requirements of ISO 17021:2011 and Bureau Veritas Management System.
- Scheduling a Competent Team for an audit and Training at all the times
- Maintaining the desired utilization rate of resources
- Timely incorporation of changes in Client's administrative information in the Production Tools as a part of Contract Administration responsibility.

📌 Customer Relations Executive / Senior Executive - Mumbai 1 1
🏢 Bureau Veritas
📍 Mumbai

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