Job Description

Project Manager – Digital Banking / Wealth / Contact Centre

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Experience: 8–15 Years

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Location: Delhi/Mumbai/Pune/Hyderabad/Bangalore

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We are looking for an experienced Project Manager with strong expertise in Digital Transformation, Digital Banking, Wealth and Contact Centre transformation.

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The candidate should have proven experience managing end-to-end implementation of digital initiatives, working with internal, external and business stakeholders, and delivering complex Agile programs.

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Key Responsibilities

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Lead and deliver multiple Digital Transformation projects from initiation through implementation.

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Own end-to-end project delivery, including scope, timelines, dependencies, risks, issues and stakeholder communication.

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Manage internal, external and business stakeholders throughout the project lifecycle.

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Drive implementation of Wealth digital experience journeys across Mobile and Web.

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Lead implementation of Digital CCT journeys for retail banking customers, preferably with at least 2 full-cycle implementations.

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Lead Retail Banking Contact Centre and CCaaS transformation initiatives.

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Manage implementation involving Genesys CX Migration or similar Contact Centre platforms.

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Coordinate with product, technology, business, analytics and vendor teams.

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Drive Agile ceremonies, sprint planning, execution and delivery.

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Lead PI (Program Increment) Planning and ensure alignment across Agile teams.

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Track project progress, dependencies, risks and delivery milestones.

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Ensure successful implementation and adoption of digital customer journeys.

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Mandatory Skills

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8–15 years of experience with strong core Project Management experience.

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Proven experience implementing Digital Transformation projects.

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Strong Digital Banking experience.

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Experience implementing Wealth digital journeys across Mobile/Web.

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Experience implementing Digital CCT journeys for retail banking customers.

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At least 2 full-cycle Digital CCT implementations.

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Strong experience with Retail Banking Contact Centre and CCaaS.

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Hands-on understanding of Contact Centre environments.

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Experience with Genesys CX Migration or similar tools/platforms.

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Experience in one or more of:

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IVR,CCaaS,Omnichannel Delivery Agent Assist,Data & Analytics,BM/MI and KPI tracking/reporting,Chatbot / Voicebot,NLU,LLM / GenAI

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RM Chat / WhatsApp

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Genesys Cloud

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Solid Agile experience.

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Strong JIRA and Confluence exposure.

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Strong PI Planning capabilities.

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Strong understanding of Agile methodologies and ways of working.

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Excellent stakeholder management and communication skills

📌 Lead Project Manager (Bengaluru Urban)
🏢 Terra Technology Circle Consulting Private
📍 Bengaluru Urban