Designation: AGM- Hospitality Operations | Luxury Villa | Vacation Stay rentals company

Dept.: Hospitality

Location: Alibag, Maharashtra

Key Responsibilities:

- Overseeing and managing all estate managers and working closely with central team department heads on a daily basis.
- Do Recce of new homes directly or with help of team members & do necessary arrangements to get the Villas be ready to get listed on online platform
- Responsible for safeguarding the quality of operations both (internal & external audits).
- Responsible for legalization, Occupational Health & Safety Act, fire regulations, and other legal requirements.
- Oversee the operations functions of all the Villas of the region, as per the Organizational chart.
- Hold regular briefings and meetings with all Estate Managers daily, weekly, monthly etc to meet the expected goals
- Ensure full compliance to Villas/ Homes of the region’s operating controls, SOP’s, policies, procedures and service standards.
- Handling complaints, and oversee the service recovery procedures.
- Responsible for the preparation, presentation and subsequent achievement of the Villas annual Operating Budget, and Capital Budget.
- Manage on-going profitability of the Villas of region, ensuring revenue and guest satisfaction targets are met and exceeded.
- Deliver regional budget goals and set other short and long term strategic goals for the property.




- A robust understanding of P&L; statements and the ability to react with impactful strategies
- Ensure that monthly financial outlooks for Villas, Food & Beverage, Admin & General, Events & Experience etc. on target and accurate.
- Prepare a monthly financial reporting for the owners and stake holders.
- Draw up plans and budget (revenues, costs, etc.) of the region
- Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services.
- Act as a final decision maker in hiring a key staffs: Villa Associates, GRE, HK Supervisors etc.

Key Requirement:

Education:

Any Graduate

Technical Skills:

- Proven experience in Hospitality & Housekeeping
- Ability and willingness to train team members to deliver results
- Ability to set targets and manage teams to achieve those targets
- Excellent written and spoken communication

Personal trails:

- Excellent planning and organizational skills
- Homeowner & Customer-service orientation
- Advanced MS Office especially PowerPoint for building proposals
- Softer Elements: Growth-oriented mindset, Solution-oriented, interested in learning and improving

Reporting to: Vice President - Hospitality

Direct Report (if any): 7-8 members (And the following team)

📌 Assistant General Manager-Hospitality Operations (Goa)
🏢 Confidential
📍 Goa