We are seeking a dynamic, goal-oriented Customer Service Representative to join our growing BPO team. In this role, you will serve as the primary point of contact for our international/domestic clients, resolving inquiries, handling complaints, and providing exceptional service. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong problem-solving ResponsibilitiesCustomer Support: Answer inbound interactions (calls, emails, or live chats) to assist customers with product inquiries, billing questions, and e Resolution: Actively listen to customer grievances, identify the root cause of the issue, and provide accurate solutions Logging: Maintain precise and detailed logs of all customer interactions, feedback, and actions taken in the CRM lation Management: Route complex, unresolved issues to the appropriate internal teams or senior management while maintaining ownership of the customer's ormance Metrics: Meet or exceed daily performance targets, including Average Handling Time (AHT), First Call Resolution (FCR), and Quality Assurance (QA) irements & QualificationsEducation:



High School Diploma or equivalent required; Bachelor’s degree is a rience: 0 to 2 years of experience in a BPO, customer service, or call center setting (Freshers are welcome to apply).Communication: Exceptional verbal and written communication skills in [Specify Language, ., English/Spanish].Technical Skills: Proficiency with basic computer applications, MS Office, and familiarity with CRM software (., Salesforce, Zendesk) is an t Flexibility: Willingness to work in a 24/7 environment, including night shifts, weekends, and Competencies: Strong active listening skills, high emotional intelligence, ability to multitask, and a typing speed of at least [., 30 WPM].

- Experience

0 - 6 Years

- No. of Openings

999

- Education

12th Pass

- Role

Customer Service Executive

- Industry Type

Call Centre / BPO / ITES / LPO

- Gender

[ Male / Female ]

- Age Limit

20 - 42 Yrs.

- Job Country

India

- Type of Job

Full Time (Night Shift)

- Work Location Type

Work from Office

- Benefits include

Overtime Pay, PF, Travel Allowance (TA), ESI, 5 Working Days, One-way Cab

📌 Customer Care Executive || Freshers & Experienced (Mumbai)
🏢 SMART EMPLOYMENT SERVICES
📍 Mumbai