Job Description

Role Summary

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We are looking for an experienced Oracle Cloud Infrastructure (OCI) & Oracle Fusion HCM – L3 Support Engineer to manage, support, troubleshoot, and optimize enterprise Oracle Cloud environments and Oracle Fusion applications. The ideal candidate should possess strong hands-on expertise in OCI administration, cloud networking, Oracle virtual machines, infrastructure support, monitoring, security, backup and disaster recovery, and Oracle Fusion HCM support operations.

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The role requires strong experience in production support, incident management, troubleshooting, performance optimization, and coordination with Oracle support teams for critical issue resolution.

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Key Responsibilities

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- Manage and support Oracle Cloud Infrastructure (OCI) environments including tenancy setup, compartments, IAM policies, governance, and access management.
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- Configure, administer, and troubleshoot OCI networking components including VCNs, Subnets, Route Tables, Security Lists, NSGs, Load Balancers, VPN Connectivity, and FastConnect.
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- Deploy, manage, monitor, and troubleshoot Oracle Compute instances and virtual machines.
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- Monitor OCI infrastructure performance, storage utilization, system health, alerts, and logs proactively.
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- Support backup, disaster recovery, patching, release management, and cloud security compliance activities.
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- Provide L3 support for Oracle Fusion HCM infrastructure and related cloud environments.
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- Support Oracle Fusion modules and integrations with focus on HCM, Costing, Security, Workflow configurations, and environment management.
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- Troubleshoot production issues, incidents, system outages, and performance bottlenecks across OCI and Oracle Fusion environments.
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- Coordinate with Oracle Support teams for Service Request (SR) management and critical issue resolution.
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- Support environment refreshes, patch validation, release activities, and infrastructure optimization initiatives.
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- Perform Root Cause Analysis (RCA) for recurring issues and implement preventive measures.
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- Maintain technical documentation including SOPs, support runbooks, and architecture documentation.
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- Work closely with internal stakeholders, HR systems teams, vendors, and cross-functional teams.
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- Participate in cloud migration, enhancement, modernization, and optimization projects.
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- Ensure adherence to IT security standards, governance policies, and compliance requirements.
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Must Have Skills

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- Strong hands-on experience with Oracle Cloud Infrastructure (OCI)
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- Experience managing OCI Compartments, IAM, Networking, Compute, Storage, Monitoring, and Logging
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- Solid understanding of OCI networking including VCNs, NSGs, VPN, Load Balancers, Route Tables, and Security Lists
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- Experience supporting Oracle Virtual Machines and compute infrastructure
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- Experience with backup, disaster recovery, patching, and infrastructure security
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- Strong experience in Oracle Fusion HCM infrastructure support
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- Experience in L3 production support and incident management
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- Robust troubleshooting, analytical, and performance optimization skills
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- Valuable understanding of TCP/IP, DNS, VPN, Firewall concepts, and cloud networking architecture
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- Experience coordinating with Oracle Support for SR management and issue resolution
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- Ability to work in fast-paced enterprise production environments
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- Good communication and stakeholder management skills
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- Experience in cloud migration and infrastructure modernization projects
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- Experience in enterprise governance, compliance, and cloud optimization initiatives
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Good to Have Skills

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- Understanding of Oracle Fusion HCM architecture and administration
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- Experience supporting Oracle Costing modules
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- Experience with Oracle Fusion integrations
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- Knowledge of Oracle Fusion security roles and workflow configurations
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Experience Required

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- 6–10 years of overall IT experience
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- Minimum 6+ years of hands-on experience in Oracle Cloud Infrastructure (OCI) and Oracle Fusion support
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- Experience working in enterprise production environments with critical business applications
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📌 Oracle Cloud Infrastructure (Bengaluru)
🏢 Landmark Group
📍 Bengaluru