Daily Responsibilities:
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Manage L2 incident tickets and service requests within defined SLAs.
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Monitor M365 health dashboards and resolve service availability alerts daily.
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Administer Microsoft Defender policies and investigate security alerts for endpoints.
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Manage user identities, access permissions, and group memberships in Entra.
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Deploy and manage Intune policies for mobile devices and laptops.
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Ensure seamless integration of M365 security logs with SOC.
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Execute license migrations and user data transfers to new subscriptions.
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Maintain Microsoft Defender for Identity (MDI) configuration for on-premises AD.
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Analyze M365 and Azure logs to troubleshoot complex technical issues.
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Facilitate Windows OS upgrades to Enterprise editions.
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Generate weekly usage reports and security compliance posture for management.
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Provide technical support for M365 Outlook, Teams, and Office applications.




Additional Responsibilities:
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Create and update technical documentation for internal knowledge base systems.
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Conduct user awareness training sessions for current M365 feature adoption.
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Build strong personal relationships with new customers and build rapport with their users
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Assist in the rollout and configuration of Microsoft 365 Copilot.
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Support internal audits by providing evidence of security policy compliance.
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Coordinate with Microsoft OEM support for resolving complex L3 issues.
Technical Capabilities:
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Should have minimum BE/B Tech/MCA Degree or Equivalent
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With minimum 03 years of relevant experience in M365 solution &Valid; Certification in M365 Components or MCSA.
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Should have good communication skills.

📌 Digital Engineer (Manesar)
🏢 Sonata Information Technology
📍 Manesar