Roles & Responsibility
Contact customers through calls, messages, and field visits, as applicable, regarding overdue payments.
Follow up regularly on assigned Bucket X accounts and achieve assigned collection/recovery targets.
Understand the reasons for payment delays and identify suitable repayment solutions.
Negotiate payment commitments while following company policies and approved collection procedures.
Maintain accurate records of customer interactions, commitments, payments, and follow-up activities.
Monitor Promise-to-Pay (PTP) commitments and ensure timely follow-up on missed commitments.
Coordinate with internal teams for account-related issues, payment discrepancies, and customer queries.
Escalate difficult, disputed, or high-risk accounts to the appropriate supervisor/manager.
Conduct field visits where required and submit visit reports and collection updates.
Ensure all customer communication follows company policies, regulatory requirements, and ethical collection practices.
Prepare daily/weekly collection reports and provide updates on assigned accounts.
Work toward reducing overdue outstanding amounts and improving recovery performance.

📌 Telecalling Executive Bengaluru
🏢 Youngsters Group
📍 Bengaluru