BPO Customer Care Executive – Loan Process

We are hiring Customer Care Executives for a Loan Process in a BPO workplace. The role involves handling customer calls, assisting customers with loan-related queries, and providing accurate information regarding loan services and processes.

Job Responsibilities:
Handle customer calls related to loans and financial services.
Assist customers with loan-related queries and requests.
Explain loan details, eligibility, documentation, repayment and process-related information.
Follow up with customers regarding loan applications and required documents.
Provide accurate information and resolve basic customer queries.
Maintain proper records of customer interactions and follow-ups.
Escalate complex issues to the concerned team.




Follow company policies, process guidelines and quality standards.
Achieve assigned calling and performance targets.

Requirements:
12th Pass / Graduate.
Freshers and experienced candidates can apply.
Positive verbal communication and customer-handling skills.
Basic English communication is required.
Positive convincing and listening skills.
Comfortable handling customer calls in a target-oriented BPO environment.
BPO, Telecalling, Customer Care, Banking or Loan Process experience is an added advantage.

📌 Customer Care Executive Bengaluru
🏢 Dhakshith It Services Private
📍 Bengaluru