Job DescriptionWe are hiring Customer Support Executives in Jaipur, Mansarovar. The role involves handling international customer interactions, resolving queries efficiently, and ensuring a high-quality customer experience.
nProcess Type: International Voice
nKey Responsibilities
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Handle inbound customer calls for the biggest E-Commerce process.n
Assist customers with queries related to orders, products, deliveries, returns, refunds, and other concerns.n
Understand customer issues and provide accurate and timely resolutions.n
Maintain skilled communication and deliver an excellent customer experience.n
Follow defined process guidelines, quality standards, and compliance requirements.n
Accurately update customer information and interaction details in the system.n
Escalate complex or unresolved issues to the appropriate department.n
Achieve defined productivity, quality, and customer satisfaction targets.n

nEligibility & Experience
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Must be a Graduate/Post Graduate from a recognized university.n
Minimum 6 months of International BPO experience.n
Willingness to work in rotational shifts and rotational weekly offs.n
Solid English communication and customer-handling skills required.n
Prior international voice/BPO experience preferred.n
Immediate Joiners preferredn

nWork Schedule
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5.5 Days Workingn
Rotational shiftsn
Rotational weekly offsn

nTransportation
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Two-way cab facility provided during eligible/odd-hour shifts, as per company policy and route availability.n

nWhy Join?
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Chance to work with a globally recognized e-commerce brand.n
International customer support exposure.n
Structured training and career growth opportunities.n
Employee transportation facility during eligible shifts.n

nSend your CV to:

📌 Customer Support Executive Jaipur (India)
🏢 PineQ Lab Technology
📍 India