Job DescriptionRESPONSIBILITIES & DUTIES
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Engage with assigned leads and promptly initiate contact through the auto dialer system. N
Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs. N
Build rapport, credibility and establish trust with leads through effective communication and active listening. N
Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads. N
Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process. N
Maintain accurate records of lead interactions and follow-up activities in the CRM system. N

nBASIC ELIGIBILITY CRITERIA
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Minimum of 2 years of Edtech-sales experience (Study Abroad is plus ), with at least 1 year spent in a single company. N
Min Graduation is required. N




Previous experience working a 6-day work week. N
Currently working in the capacity of an individual contributor. N
Proven track record of meeting targets in the existing company. SKILLS N
Excellent verbal communication skills with an emphasis on fluency in the English language. N
Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy. N
Ability to persuade learners towards attending the Video Counselling [VC] session to ultimately influence their enrollment decisions. N
Basic proficiency in MSOffice Suite & CRM management for administrative tasks and reporting requirements. N

📌 Senior Admission Counsellor Mandvi
🏢 upGrad- Study Abroad
📍 Mandvi