Customer Care Executive / PRO – Hospital

Location: Phoenix Medicity, Chettuva, Thrissur
Department: Customer Care / Patient Relations / Administration
Employment Type: Full time

Job Summary:
We are looking for a well-presented, patient-focused Customer Care Executive / PRO to ensure a positive patient experience, effective communication and smooth coordination across hospital departments.

Key Responsibilities:
Attend to patients and bystanders with professionalism, empathy and courtesy.
Handle patient enquiries, feedback, complaints and service-related concerns.
Coordinate with clinical and non-clinical departments for timely resolution of patient needs.
Assist patients in hospital services.
Maintain proper records of feedback, complaints, maintenance and resolutions.
Support patient rights, informed communication and confidentiality as per hospital policies.
Conduct patient feedback and support service-improvement initiatives.
Follow hospital SOPs, service standards,



infection-control requirements and NABH guidelines.
Maintain excellent front-office and patient-relations standards a patient centric approach.

Eligibility:
Graduate in any discipline; Hospital Administration / Healthcare Management preferred.
1+ years of experience in Front office, customer care, PRO or patient relations preferred.
Excellent communication and interpersonal skills.
Proficiency in Malayalam and English; Hindi/Tamil will be an advantage.
Pleasant personality, problem-solving ability and a robust patient-service orientation.
Willingness to work in shifts.

Key Competencies:
Patient Relations | Communication | Complaint Handling | Service Excellence | Coordination | Patient Rights | Documentation | NABH Compliance

Job Type: Full time

Work Location: In person

📌 Customer Care Executive Chavakkad (India)
🏢 Phoenix Medicity
📍 India