Customer Intake & Communication
Welcoming customers: Greet clients promptly, listen to their vehicle concerns, and record detailed descriptions of the problems.
Vehicle Assessment: Conduct walk-around inspections and accompany customers on test drives to verify issues.
Status Updates: Keep customers informed about repair progress, unforeseen delays, or necessary additional work.
Estimating & Quoting
Cost calculation: Prepare accurate, transparent estimates for parts, labor, and service times.
Authorizations: Obtain customer approval before commencing or altering any repair work.
Warranty management: Advise clients on manufacturer warranty policies, coverage, and routine maintenance schedules.
Workflow & Technical Coordination
Liaising with Technicians: Translate customer complaints into explicit, technical work orders for the mechanics.
Scheduling: Coordinate daily workshop flow, manage appointments, and allocate tasks appropriately.




Parts coordination: Work with the parts department to ensure the necessary components are ordered and ready.
Delivery & Customer Retention
Invoice explanation: Walk customers through the final repair orders, explaining the exact work performed and charges applied.
Complaint resolution: Professionally handle customer escalations and concerns to maintain dealership reputation.
Follow-ups: Contact customers post-service to ensure their issues were resolved and to encourage repeat business. Bachelors

Qualification : Diploma in mechanical / Automobile

Experience : Minimum 1 year

Pay: ₹15,000.00 - ₹25,000.00 per month

Advantages:
Versatile schedule
Paid sick time
Provident Fund

Work Location: In person

📌 Service Advisor Kottarakkara
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