Key Responsibilities:
Handle and coordinate Technician in the field.
Coordinate with technicians regarding site visits and assigned work.
Follow up on AMC (Annual Maintenance Contract) schedules, renewals, and pending services.
Maintain technician attendance, site visit, and AMC records.
Coordinate with clients and technicians for service-related requirements.
Prepare daily/weekly reports and MIS related to manpower, attendance, and AMC.
Follow up on pending complaints, service calls, and technician assignments.
Maintain proper documentation and handle routine email correspondence.
Target to complete the AMC and Installation of CCTV, Fire Alarm and Acess Control with the help of technician.
Check the service report which was filed by the technicians.
Required Skills:
Valuable communication and coordination skills.
Knowledge of MS Excel and basic computer operations.
Ability to manage manpower and multiple service requirements.
Experience in AMC/service coordination will be preferred.