Job Description
Job Title: Service Manager
Location: Raipur, Chhattisgarh
Salary: 30,000 – 40,000 per month
Job Type: Full time

Job Summary

We are looking for an experienced and result-oriented Service Manager to lead after-sales service operations, manage field service teams, ensure timely resolution of customer complaints, and drive customer satisfaction and business growth.

Key Responsibilities
Manage end-to-end after-sales service operations.
Lead and supervise service engineers and technicians.
Plan manpower for installations, breakdowns, preventive maintenance, and service activities.
Monitor service schedules and ensure timely closure of customer complaints.
Handle customer escalations and maintain solid client relationships.
Coordinate with production, stores, sales, and dispatch teams.
Maintain MIS reports, service records, warranty documentation, and related reports.
Track key performance indicators (KPIs), response time,



turnaround time (TAT), and customer satisfaction.
Support Annual Maintenance Contracts (AMC), spare parts sales, and service business development initiatives.

Required Skills
Leadership and team management
Customer relationship management
Proficiency in MS Excel, MS Office, and Email Communication
Robust planning, coordination, and problem-solving skills
Knowledge of transformers, diesel engines, DG sets, or industrial equipment will be an mandatory.

Qualification & Experience
Diploma / B.E. / B.Tech in Mechanical, Electrical, Automobile, or a related discipline.
5–8 years of relevant experience in service operations or after-sales service management.

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Service Manager Raipur
🏢 Vandana ispat
📍 Raipur