Experience: 0–3 Years

Key Responsibilities:
Handle inbound and outbound customer calls professionally.
Resolve customer queries, complaints, and service requests within defined timelines.
Provide accurate information about products, services, and processes.
Maintain high standards of customer satisfaction and call quality.
Update customer interactions in the CRM/system accurately.
Adhere to company policies, compliance guidelines, and productivity metrics.

Eligibility:
Graduate in any discipline (Freshers with excellent communication skills can apply).
0–3 years of experience in Voice Process, Customer Service, or Call Center.
Excellent verbal communication skills in English and Hindi (regional language is an advantage).
Basic computer knowledge and ability to work in rotational shifts.

Preferred Skills:
Robust customer handling and problem-solving skills.
Good listening and interpersonal skills.
Ability to work in a quick-paced, target-driven workplace.
Positive attitude and customer-first approach.

Pay: ₹300,000.00 - ₹460,000.00 per year

Benefits:
Health insurance
Paid sick time
Provident Fund

Work Location: In person

📌 Customer Service Executive Voice Process Thane
🏢 Client - IDFC
📍 Thane