We're looking for a warm, organized, and proactive Receptionist to be the first point of contact for pet parents visiting our clinic. You'll play a key role in creating a smooth, welcoming experience for clients and their pets, while supporting the clinic's day-to-day administrative operations.
What You'll Do
Greet and assist pet parents as they arrive, ensuring a friendly and skilled experience
Manage appointment scheduling, walk-ins, and follow-up bookings
Handle phone calls, WhatsApp/online queries, and route them to the right team
Maintain accurate client and patient records in the Hospital management system
Collect billing information, process payments, and issue invoices/receipts
Coordinate with doctors and support staff to ensure timely consultations
Manage waiting area experience, ensuring cleanliness and comfort for pets and owners
Handle basic inventory of front-desk supplies and coordinate with the operations team as needed
Support marketing/promotional communication to clients (offers, reminders, follow-ups)
Address client concerns or escalate them to the appropriate manager