Job Title: Customer Support Executive

Job Type: Full-time

Job Location: Sec-6, Noida

Job Summary: We are seeking a dedicated and customer-focused professional to join our team as a Customer Support Executive. The role involves handling client queries, resolving issues efficiently, and ensuring a high level of customer satisfaction. The ideal candidate will possess robust communication skills, a problem-solving mindset, and the ability to coordinate across teams while maintaining professionalism at all times.

Key Responsibilities:
Handle customer queries and complaints via phone, email, chat, and social media.
Provide accurate and timely information regarding company products and services.
Ensure quick and effective resolution of customer issues, coordinating with internal teams where required.
Follow up with customers to confirm resolution and satisfaction.
Escalate complex or unresolved issues to the appropriate team/management.
Maintain accurate records of customer interactions, feedback, and resolutions.
Share insights and feedback with management to improve customer experience.




Maintain a qualified and positive attitude in all customer and team interactions.
Adhere to company policies, processes, and service standards.
Perform additional tasks as assigned by management.
Knowledge of IT products will be an added advantage.

Requirements:
Bachelor’s degree in any field.
2–5 years of experience in customer service or client servicing roles (preferred).
Solid verbal and written communication skills.
Ability to multitask, prioritize, and manage time effectively.
Ability to handle difficult customers with patience and professionalism.
Proficiency in MS Office (Excel, Word, PowerPoint) and familiarity with customer service/CRM tools.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹30,000.00 per month

Benefits:
Health insurance
Paid sick time
Provident Fund

Application Question(s):
Are you comfortable with Noida Sector 6 Location?
Do you have relevant experience in customer's complaints handling via calls, mails or chats

Work Location: In person

📌 Customer Support Executive Cse Noida (India)
🏢 Truecom Network
📍 India