Client Relationship Executive (CRE) – Roles & Responsibilities suitable for a slimming/wellness clinic:

Client Relationship Executive – Roles & Responsibilities
Welcome clients and provide a warm, professional experience at the clinic.
Understand client requirements and explain available slimming, wellness, and treatment programs.
Handle client enquiries through calls, WhatsApp, and walk-ins.
Follow up with recent leads and existing clients to improve conversions.
Schedule and coordinate client appointments and treatment sessions.
Maintain regular communication with clients throughout their wellness journey.
Explain treatment procedures, packages, pricing, and offers clearly.
Coordinate with Dieticians, Therapists, Doctors, and other clinic staff for smooth service delivery.
Monitor client visits, treatment progress, feedback, and follow-up requirements.
Handle client concerns and resolve basic issues professionally, escalating when required.
Maintain accurate client records and update CRM/ERP systems regularly.
Encourage repeat visits, package renewals, and client retention.
Achieve monthly sales, conversion, retention, and revenue targets.




Collect client feedback and identify opportunities to improve customer satisfaction.
Support promotional activities, referral programs, and lead-generation campaigns.
Prepare daily/weekly reports on leads, follow-ups, conversions, and sales.
Ensure the reception/client area is maintained professionally.
Follow company policies, SOPs, and customer-service standards.

Key Skills Required
Excellent communication and interpersonal skills
Customer relationship management
Sales and negotiation skills
Lead follow-up and conversion
Positive convincing/persuasion ability
Target-oriented approach
Basic computer/CRM knowledge
Problem-solving skills
Positive and qualified attitude

Preferred Experience

Qualification: Any Degree
Experience: 1–3 years in Client Relationship, Sales, Telecalling, Hospitality, Healthcare, Wellness, or Retail.
Freshers: Can be considered based on communication and sales skills.

Pay: ₹16,000.00 - ₹22,000.00 per hour

Benefits:
Cell phone reimbursement
Health insurance
Internet reimbursement

Work Location: In person

📌 Cre Whitefield
🏢 Vecura Wellness Clinic
📍 Whitefield