We are looking for a customer-focused and proactive Customer Relation Executive (CRE) to manage customer interactions, ensure excellent customer experience, and support the service and sales teams in maintaining robust customer relationships.

Key Responsibilities
Handle customer enquiries, complaints, feedback, and service-related concerns professionally.
Make regular follow-up calls to customers regarding service, repairs, deliveries, and pending issues.
Coordinate with Service, Parts, Sales, and other departments to ensure timely resolution of customer concerns.
Conduct customer satisfaction calls and collect feedback to improve service quality.
Maintain accurate customer records, call logs, follow-up details, and CRM/HRMS-related updates.
Inform customers about service schedules, maintenance requirements, campaigns, offers, and other dealership activities.
Follow up with customers after service completion to ensure satisfaction.




Escalate critical customer complaints to the concerned manager and ensure proper closure.
Support the dealership in improving customer retention and repeat business.
Achieve assigned customer follow-up, satisfaction, and call targets.

Skills Required
Excellent verbal and written communication skills.
Robust customer-handling and relationship-management skills.
Valuable telephone etiquette and follow-up skills.
Basic knowledge of MS Office and CRM software.
Ability to handle customer complaints calmly and professionally.
Strong coordination and problem-solving skills.
Target-oriented and disciplined approach to work.
Ability to work effectively as part of a team.

Pay: From ₹15,000.00 per month

Work Location: In person

📌 Customer Relation Executive Kochi
🏢 Bridgeway JCB
📍 Kochi