Telecaller & Admin Executive

Job Description:

Act as the primary communication and coordination point between clients and internal teams, ensuring orders, dispatches, deliveries, payments, and complaints are properly tracked and closed.

Company: momome

Position: Telecaller & Admin

Openings: 2

Salary: ₹18,000 – ₹20,000 per month

Experience: 2 yrs to 8 yrs

Location: Ambattur, Chennai

Key Responsibilities:
Handle incoming and outgoing client calls professionally.
Receive, record, confirm, and process customer orders accurately.
Maintain updated order, customer, payment, and delivery records.
Coordinate with Sales, Production, Stock, Dispatch, Logistics and Accounts.
Track order status from order received to production to dispatch till delivery.
Proactively inform clients about order status, delays, and delivery timelines.
Track overdue orders and deliveries and escalate delays.
Coordinate dispatch schedules and communicate dispatch details to clients.
Receive, record, route, and follow up on customer complaints until resolution.




Handle payment-status follow-ups and coordinate with Accounts.
Route calls and queries to the appropriate department/person.
Maintain daily operational trackers and prepare basic status reports.
Ensure no customer request, order, complaint, or follow-up is missed.

Key Skills:
Valuable communication and customer-handling skills
Solid follow-up and coordination ability
Organized and detail-oriented
Basic Excel / Google Sheets knowledge
Ability to prioritize and handle multiple tasks
Skilled phone and WhatsApp communication

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:
Cell phone reimbursement

Ability to commute/relocate:
Ambattur, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
Should be able to use system - Excel and CRM

Education:
Diploma (Required)

Experience:
Telecaller: 2 years (Required)

Language:
Tamil (Required)
English (Preferred)

Work Location: In person

📌 Senior Telecaller Admin Role As Well Ambattur (India)
🏢 PADHARTHI INTERNATIONAL
📍 India