Experience

Minimum 1 Year of Relevant Experience

Compensation

CTC: Up to ₹3,80,000 per annum

Language Requirement

Minimum B2 Level Proficiency in Arabic (Reading, Writing, Listening, and Speaking)

Key Responsibilities
Audit and review Arabic language conversations, content, transcripts, and communications.
Evaluate quality, accuracy, and compliance with client guidelines and standards.
Identify grammatical, linguistic, translation, and communication errors.
Provide constructive feedback and recommendations to improve quality performance.
Prepare audit reports and maintain quality scorecards and trackers.
Analyze trends and identify recurring quality issues and improvement opportunities.
Ensure adherence to quality benchmarks, SLAs, and operational requirements.
Collaborate with operations, quality, and training teams to drive continuous improvement.
Escalate critical quality concerns and process deviations as required.

Required Skills & Qualifications
Minimum 1 year of experience in Quality Auditing, Content Review, Translation, Localization, Customer Support, or related operations.
Minimum B2 level proficiency in Arabic.
Solid Arabic reading, writing, listening, and comprehension skills.




Valuable command of English for reporting and documentation.
Excellent analytical and problem-solving skills.
Solid attention to detail and ability to work independently.
Proficiency in MS Office, particularly Excel.

Preferred Qualifications
Arabic Language Certification (B2 or above).
Experience in BPO/KPO or global operations settings.
Prior exposure to quality monitoring and reporting processes.

Key Competencies
Arabic Language Expertise
Quality Auditing
Analytical Thinking
Attention to Detail
Communication Skills
Reporting & Documentation
Process Compliance
Stakeholder Management

Educational Qualification
Graduate in any discipline.
Arabic Language Certification preferred.

Working Conditions
Location: Mohali
Mode of Work: 100% Work From Office
Shift: Permanent Night Shift
Experience: Minimum 1 Year
Salary: Up to ₹3.8 LPA

Interested candidates with a minimum of 1 year of experience and B2-level Arabic proficiency who are willing to work from the Mohali office in permanent night shifts are encouraged to apply.

📌 Arabic Linguist Rupnagar
🏢 eClerx
📍 Rupnagar