Shift Lead/Team Leader-Technical voice support/Technical support

Job Description:

We are looking for an experienced Shift Lead/Team Leader to manage technical voice support operations. The ideal candidate will handle team performance, shift rosters, incident management, and ensure smooth technical support delivery.

Key Responsibilities
Manage team performance and daily shift operations.
Prepare and manage shift rosters and task assignments.
Handle inbound technical support processes.
Communicate effectively in Hindi and English with customers and team members.
Use CRM tools for handling tickets and customer interactions.
Work with dialer solutions and dialer strategy.
Manage incident handling and oversee ticket counts.

Eligibility Criteria:
Qualification: Graduate or equivalent qualification.
Minimum 3 years of experience in IT/Technical call center support.
Robust communication skills (Hindi & English).
Prior experience managing full shift operations and rosters.
Knowledge of CRM and dialer solutions.

Work Details
Shift: Day shift
Week Off: Sunday fixed off / rotational (depending on process)

Gurgaon

📌 Shift Lead/team Leader Technical Voice Support/technical Support Gurugram
🏢 ONE POINT ONE SOLUTIONS
📍 Gurugram