Job DescriptionRoles & Responsibilities:
nMaintenance and Upkeep of Common Areas
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Ensure that all operational areas have an atmosphere that is conducive to the overall customer experience.n
Tours residential buildings on a daily basis speaking with employees and residents to understand business needs and assess operational prospects.n
Supports HPM-managed Clubhouse with operational requirements (HK, maintenance, procurement, etc.), ensures customer satisfaction levelsn
Life Safety/Loss Prevention – the consistent implementation of high standards for all aspects of life safety, loss prevention, unit owner identity and privacy protectionn
Security and safety of all residents and associatesn

nRelationship Management
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Drives the site culture (of Associates and outsourced staff) and thereby delivering on positive customer experiencen
Develop relationships with the residents, with a single minded focus on delivering a differentiated and personalized experiencen
Ensure customer understanding and feedback loopn




Demonstrates urgency in response and handling of customer problems and complaintsn
Establish a database on residents and create a process on recognizing special occasions like birthdays, etc.n

nInternal Coordination
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Coordinates with internal Lodha Group departments like Landscaping, etc. for maintenance of the entire complexn
Plans in coordination with HPM Central team a monthly Activities calendar for resident engagement and implements the samen
Keeps project operations team focused on the critical components of operations to drive customer satisfaction and the desired financial results.n
Review financial reports and statements to determine how Operations is performing against budgetsn
Strives to improve service performance.n
Communicates a transparent and consistent message regarding operational goals to produce desired results on a continuous basisn
Financial Management – capable of operati

📌 Property Lead Raigarh (India)
🏢 Lodha
📍 India