Key Responsibilities
Handle customer queries through calls, WhatsApp, email, and chat.
Assist customers with product information, orders, payments, delivery, returns, and refunds.
Track orders and coordinate with internal teams for timely resolution.
Handle customer complaints professionally and provide appropriate solutions.
Maintain accurate records of customer interactions and complaints.
Follow up with customers to ensure their issues are resolved.
Provide product recommendations based on customer requirements.
Maintain a positive and customer-friendly communication style.

About Company: The Wellness Shop is one of the leading e-commerce brands providing a range of cosmetics and wellness products based in Bangalore, India. Our values are derived from the Charaka Samhita, a Sanskrit treatise on general medicine dating back to around 1000 BC in the Indus Valley area. According to the Charaka Samhita, the human body consists of three bodily states: Vata, Pitta, and Kapha.

📌 Customer Support Executive In Jaipur
🏢 The Wellness Shop
📍 Jaipur