Key Responsibilities
Manage relationships with existing and potential customers.
Handle customer enquiries, complaints, and feedback.
Manage leads, follow-ups, and customer interactions through CRM.
Coordinate with the sales team for lead conversion and customer requirements.
Maintain accurate customer records and CRM data.
Prepare MIS, CRM, and sales reports.
Ensure timely resolution of customer concerns and improve customer satisfaction.
Required Skills and Competencies
Excellent verbal and written communication skills.
Solid customer relationship and customer-handling skills.
Positive follow-up, negotiation, and persuasion abilities.
Strong coordination and interpersonal skills.
Proficiency in MS Excel, CRM software, MIS, and reporting.
Good problem-solving and decision-making abilities.
Solid organizational and time-management skills.
Ability to manage multiple customers, enquiries, and follow-ups simultaneously.
Customer-oriented and result-driven approach.
Ability to work effectively with sales and cross-functional teams.