Key Responsibilities
Provide L1 technical support for desktops, laptops, printers, scanners, and other IT peripherals, VPN
Troubleshoot hardware and software-related issues and provide timely resolution.
Perform Windows installation, configuration, upgrades, and troubleshooting.
Troubleshoot basic LAN, Wi-Fi, TCP/IP, DNS, DHCP, and network connectivity issues.
Configure and troubleshoot printers, network printers, scanners, and other peripherals.
Install, configure, and troubleshoot commonly used software and applications.
Perform data backup, restoration, and basic data recovery activities.
Troubleshoot system performance, OS errors, application issues, and user access problems.
Configure and troubleshoot Wi-Fi connectivity and related issues.
Maintain IT assets and ensure proper tracking of laptops, desktops, printers, and peripherals.
Log, track, and update incidents/service requests through the IT Helpdesk/Ticketing System.
Escalate unresolved technical issues to L2/L3 teams as required.
Maintain proper documentation of incidents, troubleshooting steps, and resolutions.
Provide skilled and timely support to end users.

Required Technical Skills
Strong hands-on experience in Desktop/Laptop troubleshooting.




Good knowledge of Networking fundamentals.
Hands-on experience with LAN, Wi-Fi, TCP/IP, DNS, and DHCP.
Strong experience in Printer installation and troubleshooting.
Experience in software installation, configuration, and troubleshooting.
Knowledge of Windows OS and system administration basics.
Experience with data backup and restoration.
Basic knowledge of IT hardware, peripherals, and troubleshooting tools.
Valuable understanding of IT support processes and ticketing systems.

Candidate Profile
2–4 years of relevant experience in Desktop/Technical Support.
Strong troubleshooting and problem-solving skills.
Good communication and interpersonal skills.
Customer-service-oriented approach.
Ability to work independently as well as with a technical support team.
Immediate joiners / candidates with short notice period preferred.

Preferred Qualifications
Diploma/B.E./B.Tech/B.Sc./BCA in Computer Science, IT, or a related field.
CompTIA A+, Network+, or CCNA certification will be an added advantage

Pay: ₹15,000.00 - ₹45,000.00 per month

Advantages
Provident Fund

Work Location: In person

📌 Desktop Support Engineer Andheri (India)
🏢 TalentNest Solutions
📍 India