Patient Relationship Coordinator Organisation: Crystal Eye Hospital Reports to: Centre Manager / Business Head Role Summary We are looking for a confident and empathetic coordinator to guide patients through counselling, treatment planning, financial discussions, booking, and follow-up. Candidates may come from sales, management, healthcare, hospitality, or customer-service backgrounds. Former optometrists, nurses, and other clinical professionals interested in moving into patient counselling and coordination are encouraged to apply.

Key Responsibilities - Understand patients’ needs, concerns, lifestyle, and expectations.
Explain hospital services and doctor-advised options in straightforward language.
Coordinate consultations, investigations, procedures, and follow-ups.
Reinforce the doctor’s advice without independently making clinical recommendations.
Explain treatment estimates, packages, insurance, and payment options.
Address non-clinical concerns and escalate medical questions to the doctor.
Follow up with patients and support treatment or procedure bookings.
Maintain accurate counselling, follow-up, and conversion records.
Coordinate with doctors, optometrists, nurses, diagnostics,



billing, and other teams.
Work towards patient-satisfaction, conversion, and revenue targets ethically.

Candidate

Profile - Graduate or diploma holder in any relevant discipline.
Suitable backgrounds may include:
Sales and relationship management
Optometry
Nursing
Healthcare coordination
Hospital administration
Management and marketing
Hospitality and customer service
Healthcare experience is preferred but not mandatory.
Former optometrists or nurses seeking a non-clinical, patient-facing role may apply.
Solid communication, counselling, coordination, and follow-up skills.
Empathetic, persuasive, organised, and comfortable working with targets.
Willing to undergo training in eye-care services, counselling, and ethical sales.

Key Performance

Indicators - Patient satisfaction
Treatment conversion and booking
Follow-up effectiveness
Counselling and documentation quality
Ethical achievement of revenue targets of the role, what success in the position looks like, and how this role fits into the organization overall.

📌 Patient Relationship Coordinator Mumbai
🏢 Crystal Eye Hospital
📍 Mumbai