Role & responsibilities

Purpose of the Job
Build a one-to-one relationship with the SAM (Service Assurance Manager) customers based on an understanding of customers and business setting.
The role involves going beyond brand building for AES products/ services and adding value to AES business by creating a personal, holistic and integrated service experience for the customer.

Key Deliverables
Implementation of the CSM (Client Service Management) Organization & SAM Strategy for the Airtel Enterprise Services with the Customers.
Implementation of Network Performance Measures & Undertake Periodic Reviews of Customer network Performance.
Identify and Deploy Measures to Improve Service Levels.
Develop & Nurture Relationships with relevant people at Client Organization.
Identify opportunities to shore up recurring revenue opportunities.

Skills Required




Customer Focus and Customer first attitude.
Reasonable Commercial, process and Business Awareness.
Perseverance and go getter attitude.
Cooperative relationships building & working.
Effective Communication and Impact.
Self-Management and Personal Development.

Educational Qualifications
Engineering degree with MBA (Desirable) or Diploma / Engineering degree.

Work Experience
1 years of technical operations and Customer Facing experience.
Must have telecom product knowledge (IP, ILL, MPLS, SDWAN etc)
Expertise with managing large and complex ISP accounts.
Must be in a customer-facing role and technically sound with a solid understanding of transmission, networks and OEMs deployed for connectivity.

📌 Service Assurance Engineer Chennai
🏢 Airtel
📍 Chennai