Interview Mode : Weekend Walkin drive (Face to Face )

nInterview Date : 05-Sep-26(Saturday )

nNote : Only candidates currently located in Gurugam should apply.

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nRole : Service Desk - Chat Support

nExperience : 2 to 5 Years

nLocation : Gurugram

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nDesired Competencies (Technical/Behavioral Competency)

nMust-Have

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Any Graduate (Preferable BCA, BSC in CS/IT) with Fulltime regular course; 15 Years of regular education is must.
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Prior experience working as a Service Desk Analyst
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Assist customers with technical issues via chat in a timely and effective manner.
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Experience in handling 2 or more chat concurrency.
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Knowledge on ITIL and Incident Management (SLA, Severity)
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Experience in ServiceNow is a plus.
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Diagnose and troubleshoot hardware and software problems
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Provide step-by-step guidance to resolve issues & knowledge on how to use KB articles
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Escalate complex issues to higher-level technical teams when necessary
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Maintain detailed logs of customer interactions and solutions provided
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Follow up with customers to ensure their issues are fully resolved
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Stay updated with product knowledge and technical skills
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nShould have positive written communication skill.

📌 Service Desk Chat Support Haryana
🏢 Tata Consultancy Services
📍 Haryana