Roles and Responsibility
Develop and implement comprehensive talent management plans to drive business results.
Lead recruitment efforts to attract top talent in the industry.
Design and deliver training programs to enhance employee skills and performance.
Foster a positive work setting that promotes employee engagement and retention.
Collaborate with cross-functional teams to align talent strategies with business objectives.
Analyze market trends and competitor activity to inform talent decisions.
Job Requirements
Proven experience in talent management, preferably in the BPO/Call Centre industry.
Solid understanding of recruitment, training, and development principles.
Excellent leadership and communication skills.
Ability to analyze data and make informed decisions.
Experience with talent management tools and technologies.
Robust knowledge of employment laws and regulations.