Job DescriptionJob Summary NnWe are looking for a Senior Associate IT Infrastructure to provide reliable IT infrastructure, end-user support, and workplace technology services. The role will be responsible for managing IT helpdesk operations, endpoint devices, IT assets, Microsoft 365, infrastructure administration, and day-to-day technology support while ensuring adherence to IT service management standards and SLA commitments. NnKeyResponsibilities Nn Provide IT helpdesk and end-user support for hardware, software, applications, and connectivity-related issues. N Manage device build, imaging, deployment, configuration, collection, and replacement activities. N Support and maintain laptops, desktops, printers, scanners, and other IT peripherals. N Manage meeting room technology, including displays, video conferencing systems, audio systems, and related equipment. N Perform endpoint, patch, antivirus, and EDR management to maintain device security and compliance. N Maintain IT asset and inventory records, including asset issuance, return, tracking, reconciliation, and disposal. N Provide working-level administration and troubleshooting support for Windows and Linux environments. N Support Microsoft 365 and collaboration platforms, including user administration and troubleshooting. N Handle incidentand problem management, ensuring timely resolution and appropriate escalation. N Monitor and maintain IT helpdesk SLAs, service requests, incidents, and support metrics. N Provide basic support for Identity & Access Management (IAM), user access, permissions, and authentication-related issues.



N Support basic LAN/VLAN networking, connectivity troubleshooting, and coordination with network teams. N Provide basic administration and troubleshooting support for telecom, EPABX, CCTV, and door access systems. N Coordinate with vendorsand internal stakeholders for IT infrastructure, support, maintenance, and service-related activities. N Maintain appropriate IT documentation, SOPs, asset records, and service-related reports. N Ensure compliance with applicable IT security, information security, and organizational policies. NnnRequired Skills Nn Solid hands-on experience in IT helpdesk and end-user support. N Experience in device deployment, imaging, endpoint management, and IT asset management. N Working knowledge of Windows and Linux administration. N Good understanding of Microsoft 365 and collaboration tools. N Knowledge of patch management, antivirus, and EDR solutions. N Basic understanding of LAN, VLAN, TCP/IP, and network troubleshooting. N Knowledge of ITIL principles, incident management, problem management, and SLA management. N Basic exposure to IAM, telecom/EPABX, CCTV, and access control systems. N Strong troubleshooting,communication, coordination, and problem-solving skills. NnnQualification Nn Bachelor's degree/Diploma in IT, Computer Science, Information Technology, or a related field. N ITIL Foundationcertification is desirable but not mandatory. NnExperience N2–5 years of relevant experience in IT infrastructure, IT helpdesk, desktop support, endpoint management, or workplace IT operations. N

📌 Senior Associate It Infrastructure (Kavant)
🏢 Concept Medical
📍 Kavant