Key Responsibilities:

* User & License Management
* Manage user setup, deactivation, roles, profiles, permissions, public
groups, OWD, and sharing rules.
* Ensure security settings align with best practices and company policies.
* Provide end-user support, resolving queries and handling user support
tickets.

Salesforce Configuration & Maintenance

* Recommend and administer configuration changes, including:
* Flows, assignment rules, approval processes
* Fields, page layouts, record types, dynamic layouts
* Apps, actions, custom settings, mobile administration
* Dashboards and reports
* Build and manage automations using Flows to improve efficiency.
* Manage sandbox testing environments and deployments.
* Conduct regular system maintenance (Security Reviews, Release Updates,
Health Check, Optimiser).

Sales Cloud & CPQ Support

* Support and enhance Sales Cloud and CPQ, ensuring they meet business needs.
* Identify and implement improvements to Salesforce processes related to
sales operations and quoting.
* Provide recommendations on data structuring and reporting to optimise
business insights.
* Improve reporting capabilities, generate bespoke data for projects, and
design new workflows.

Data Management & Process Documentation

* Maintain data integrity, implementing deduplication, validation rules, and
automation.
* Conduct regular audits to ensure data quality and compliance.
* Document system configurations, processes, and workflows for internal use.

User Training & Adoption

* Onboard new users and provide ongoing training to end users to improve
system adoption.
* Develop user guides,



training materials, and best practice documentation.
* Monitor and improve user engagement with Salesforce tools and features.

Technical Support & Integrations

* Support integrations with third-party applications (e.g., DocuSign, Conga,
Mailchimp).
* Work with developers and external consultants for advanced configurations
and troubleshooting.

Qualifications & Background

Required:

* Certified Salesforce Administrator.
* 2+ years’ hands-on experience as a Salesforce Administrator, with expertise
in Sales Cloud and CPQ.
* Strong Salesforce product knowledge, particularly in user management,
configuration, and automation.

Desirable:

* Additional Salesforce certifications (e.g., Advanced Administrator,
Platform App Builder).
* Experience working with integrated applications.

Key Skills & Competencies

Required:

* Self-starter, highly organized, and able to manage multiple tasks
simultaneously.
* Strong problem-solving skills and attention to detail.
* Excellent customer focus, ensuring Salesforce meets user needs.
* Ability to build strong relationships across multidisciplinary teams, both
virtually and in person.
* Robust presentation, reporting, and research skills.
* Good Microsoft Office skills, particularly Excel.
* Familiarity with relational databases and CRM (Customer Relationship
Management) systems is an advantage.

Desirable:

* Curious, creative, and dynamic – able to think outside the box and
challenge the norm.
* Demonstrates continued personal and professional development.
* Active participation in the Salesforce community.

📌 Salesforce Administrator (Pune)
🏢 Marketing
📍 Pune