Ways of Working - Office / Field: Employees are expected to work from the
office on all days out of their

respective base locations.

About the Team -

Swiggy Dineout is building India’s largest dining out platform that processes
more than 100M diners for its

partner restaurants across its network for 21000 restaurants in 34 cities and
growing. We are striving to

augment our consumer promise of enabling unparalleled convenience by helping
diners explore

restaurants across all categories - from QSRs, cafes, casual dining, premium,
fine dining and more and

offer the widest range of offers on restaurant bills through easy payments on
the app. We are on a

mission to change the way India dines out. If you are a foodie and equally
passionate to redefine the

experience of dining out, join our team to be a part of the Swiggy ride!

Dineout is present in 34 cities across India and we have partnerships with
more than 21,000 restaurant

partners where users can save up to 40% on their dining bills when they pay
their restaurant bills using

the dine out feature on the Swiggy app

Role Summary -

The role holder is expected to oversee the onboarding and account management
activities of the team on

the ground regularly. Meet top accounts consistently to understand partner
mindset, investment appetite,

growth goals to grow the business. Resolve queries and objections posed by
the partners and support

the front line in meeting their targets. Review Team performance
periodically, provide inputs and timely

feedback for course correction.

Responsibilities -

Account & Partner Relationship Management:

● Discuss the P & L of the top restaurant partners to enable them see
performance

opportunities/misses; analyze revenue expectations and investment capability.

● Structure the commercial understanding between the account and Swiggy for
existing and new

accounts and propose revisions/changes seasonally or when agreed upon.





● Articulate insights that can help partners in taking necessary corrective
actions for growth by

activating the right growth metrics/levers

● Meet the competitor's top accounts to gather insights on competitor actions
and propose counter

measure

Data Interpretation & Performance Management:

● Track Daily Salesmate / Physical Meetings done by each sales POC

● Track Weekly performance of Account Growth / Degrowth at portfolio /city
level and RCA the

reasons of it

● Tack performance of Low Counter Share Outlets on the platform & Build plans
along with sales

poc to grow them to desired levels

● Track Daily Performance wrt key metrics such as Ads RPO for their accounts

Team Management:

● Present the plan of action to the team with timelines and key parameters
for execution.

● Ensure the team Implements the initiatives to meet the individual revenue
line items on the P & L

- Advertisements, RPO targets, marketing activities etc. by monitoring
progress constantly.

● Ensure direct field engagement and engage the team to communicate
expectations and coach

them on best practices.

Interaction with Stakeholders:

● Interact with partner support (discount change, Restaurant Display page
etc.), sales operations

(competition comparison data, or any ongoing festival data etc.) and finance
team ( reconciliation

of payouts, queries on GST etc, amount not credited to partner accounts etc.).

Functional Competencies

● Understand Dine Out offerings and gain clarity of growth levers.





● Knowledge of basic metrics such as operating hours of restaurants , ADs
revenue per order (Ads

RPO) , Commission Revenue per order and its constituents such as Average
Order Value (AOV)

● Knowledge of the partner app features and user interface.

● Elements of data dashboards such as CMS/ PowerBi/Compass/Salesmate

● Understanding of Conversion Funnel - Advanced Level Week Wise /Month
Wise/Day Wise

transactions across accounts , denial rates, supply metrics vs competition

Desired Skill :

● Graduate with 4-6 years of field sales experience; Fluency in local
language and working

knowledge of English

● Positive working knowledge and experience of e-commerce activities and all
online marketing

channels

● Confident, Pleasing, and a go-getter personality

● Effective communication skills

● Attitude & Aptitude for Sales

● Should be a team player, working alongside people from all walks of life.

● Analytical, good Excel skills.

● The candidate has to be flexible, restaurant owners do not operate on
9-to-5 schedules

● Leadership and Influencing skills: Identify, build, and use a wide network
of contacts with people

at all levels, internally and externally. Achieves a good result through a
well-planned approach.

● Initiative & Flexibility: Recognizes the need to adapt to change &
implement appropriate solutions.

Be able to identify opportunities and recommend/influence change to increase
the effectiveness

and success of campaigns.

● Creativity & Initiative: Demonstrate creativity & originality in your work
and have the personal

drive and initiative to bring about change and help drive the business
forward.

"We are an equal opportunity employer and all qualified applicants will
receive consideration for

employment without regards to race, color, religion, sex, disability status,
or any other characteristic

protected by the law"

📌 Cluster Manager : Sales (Mumbai)
🏢 Dineout
📍 Mumbai