Location: Balewadi High Street, PuneDepartment: Front Office / Guest ExperienceReports to: Front Office Manager / Hotel ManagerWe’re looking for a warm, confident and people-first Front Office Executive who can make guests feel at home from the moment they arrive.What you’ll do:Welcome guests, handle check-ins/check-outs and manage reservations.Handle guest requests, queries and complaints with ownership and empathy.Coordinate with housekeeping, maintenance, food & beverage and other teams to ensure a smooth stay.Provide local recommendations and help guests make the most of Pune.Handle calls, WhatsApp enquiries, payments and basic front-office documentation.Proactively spot what a guest needs and solve problems rather than simply pass them on.Maintain a welcoming,



lively and skilled front desk environment.What we’re looking for:Excellent communication and interpersonal skills.Comfortable speaking English, Hindi and preferably Marathi.Hospitality experience is preferred, but the right attitude matters more than a fancy CV.Comfortable working shifts, weekends and holidays.Someone who is warm, observant, solution-oriented and genuinely enjoys meeting people.The Volantiss bitYou don't need to behave like a textbook hotel receptionist.We want someone who can talk to a guest like a human, not a protocol.If something goes wrong, own it. Fix it. Learn from it.If a guest needs help, don't ask whose job it is. Just help.Be yourself. We've got the rest.

📌 Front Office Executive (Maharashtra)
🏢 Volantiss Hotels
📍 Maharashtra