Job Title: Guest Relations Executive – Wellness (Night Shift)Location: Le Meridien, GurgaonAbout the RoleWe are seeking a confident, outgoing, and sales-oriented Guest Relations Executive to represent our wellness & spa outlet inside Le Meridien at Gurgaon. This is a guest-facing role designed for individuals who enjoy meeting people, starting conversations, and converting interactions into revenue. The role combines hospitality, relationship-building, and direct sales in a premium hotel environment.Key Responsibilities:Guest Engagement & Sales● Proactively approach and greet guests in the lobby with confidence and warmth● Introduce guests to our wellness services, express therapies, and special offers● Generate sales by converting walk-in guests through persuasive communication and relationship-building● Upsell and cross-sell services based on guest needs, time availability, and preferences● Maintain a solid presence in the lounge to maximize visibility and walk-in conversionsRevenue Generation & Promotions● Consistently work towards daily and monthly sales targets● Support cross-promotions with other outlets of the hotel to drive additional footfall● Assist in executing in-lounge promotions, offers, and campaigns● Capture guest interest efficientlyGuest Experience & Brand Representation● Deliver a warm, premium,



and professional guest experience at all times● Act as the first point of contact and brand ambassador for the wellness outlet● Address basic guest queries and be a single point of contact● Ensure the outlet ambience, hygiene, and presentation meet high service standardsOperational Support● Coordinate with therapists/staff to ensure smooth guest flow● Support appointment scheduling and service readiness● Follow SOPs related to service standards, hygiene, and airport complianceDesired Profile● Strong people skills with confidence in initiating conversations with guests● Sales-driven mindset; experience in credit card sales, club memberships, retail sales, hospitality sales, beauty or wellness services is highly preferred● Comfortable approaching guests and actively promoting services● Excellent communication skills in English; additional languages are a plus● Well-groomed, presentable, and professional demeanor● Responsible, disciplined, and dependable● Very strong sense of ownership and detailed oriented● Ensuring world-class product and service delivery Work Environment & Flexibility● Willingness to work flexible shifts ● Ability to perform in a fast-paced hotel environmentCompensation● Fixed salary plus very attractive performance-linked incentives● High earning potential for strong sales performersPreferred Criteria● Prior experience in hospitality, lounges, airports, luxury retail, wellness, beauty, or service-oriented sales● Non-smokers preferred● Detailed OrientedInterested candidates can forward your resumes on

📌 Guest Relations Executive (Night Shift) (Haryana)
🏢 Zivaya Wellness
📍 Haryana